Last Updated: 9-24-2024
At Themeeyo Store, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we’re here to help. Please carefully review our return and refund policy outlined below.
1. Returns
1.1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Items must be returned within 7 days of the delivery date.
- Items must be in their original condition—unused, unwashed, and unworn, with all tags and original packaging intact.
- Certain products such as [non-returnable items, custom or personalized items, gift cards, final sale items, or hygiene products] are not eligible for return.
1.2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email us at miyo.contact@gmail.com with your order number, reason for the return, and any relevant photos if the item is damaged or defective.
- Approval: Once your return request is reviewed and approved, we will provide you with return shipping instructions and the return address.
- Return Shipping: You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure that the item is safely returned.
1.3. Return Conditions
- The item must include the original receipt or proof of purchase.
- Items sent back without prior authorization will not be accepted.
- If items are returned in a condition that does not meet our requirements (e.g., used, damaged), we may refuse the return or deduct a portion of the refund to cover the loss in value.
2. Refunds
2.1. Refund Process
- Once we receive and inspect your returned item, we will notify you via email about the status of your refund.
- If your return is approved, we will process the refund to your original method of payment within 7 to 10 business days.
2.2. Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Sale items or clearance items
- Custom or personalized products
2.3. Partial Refunds
Partial refunds may be offered for:
- Items that are not in their original condition, damaged, or missing parts due to reasons not attributable to us.
- Items returned after the 7 day return window has passed.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [Your Email Address] with your order number and photos of the item. Exchanges are subject to stock availability.
4. Late or Missing Refunds
- If you haven’t received a refund after 7 to 10 business days, first check your bank account or credit card statement.
- Contact your bank or credit card company, as processing times may vary.
- If you have followed these steps and still haven’t received your refund, please contact us at miyo.contact@gmail.com.
5. Damaged or Defective Items
- If your order arrives damaged or defective, please contact us within [X] days of receiving the item with your order number and photos of the damage. We will arrange for a replacement or a full refund.
6. Cancellations
You may cancel your order within 12 hours of placing it. To cancel your order, please contact us at miyo.contact@gmail.com. After this period, the order may have already been processed or shipped, and our regular return policy will apply.
7. Shipping Costs
Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective items). If you are returning an item, the cost of return shipping will be deducted from your refund unless the item was defective or incorrect.
8. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will take effect immediately upon posting on this page. Please review this policy periodically for any updates.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: miyo.contact@gmail.com